For order status inquiries, please contact us via phone (718) 849-2030, or email at info@queenssurgical.net.
For returns, please contact us via email at info@queenssurgical.net, within 15 business days from the date of delivery to obtain a Return Authorization (RA) number. Returns will not be accepted after 15 days from the date of delivery. A manufacturer’s warranty is still applicable after the return period has ended and it is advised to contact the manufacturer directly for any issues.
Please have the following information on hand when calling for an RA number: customer name, order number and the reason for the return. We reserve the right to decline a return on any sanitary, sterile, or otherwise special-order items.
Returns authorized by Queens Surgical Corp. may be subject to a possible restocking fee of up to 25% plus applicable shipping cost and may reject a return if the item is a non-stock item which means it was special ordered for your order. It is important that the RA number is clearly written on the outside of the box. Packages received without an RA number will be returned to you or will not be refunded since these packages without RA number are difficult to trace.
All products to be returned must be returned within 7 days from the RA date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
Queens Surgical Corp. reserves the right to authorize product returns beyond 15 days from the delivery date. If the product is accepted after 15 days, credit will be issued toward future purchases or even exchange only.
We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Any product that is returned must be in the same condition as it was received and in the original packaging.
Upon receipt of the item and a complete inspection, a refund will be processed.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We will notify you via e-mail of your refund once we’ve received and processed the returned item. A Customer Service Representative is available Monday – Friday 10:00AM – 4:00PM EST. When calling please have your order number readily accessible.
Shipped orders that go unclaimed or are refused at time of delivery or are returned undelivered will be subject to original shipping charges incurred and return charges.
If you paid for the purchase with a credit card or PayPal, your account will be credited back the amount of the purchase once the product has been received and checked by our staff. If you paid with a check or money order, allow 10-14 days to receive your refund check from Queens Surgical Corp., from the time we receive the returned product.
On all product returns, you are responsible for arranging shipment of the product back to same warehouse from where the item was shipped. You may use UPS, FedEx, or any other ground parcel carrier of your choice thru which online tracking of shipment is available.
If you are returning an item shipped in error by us, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense. Shipping expense in the case of free shipping will be calculated as shipping charges incurred by us.
For all prices and products, we reserve the right to adjust due to errors, changing market conditions, and product discontinuation. Queens Surgical Corp. is not responsible for manufacturer price changes, or technical errors in the web site which may occur at any time.
Pictures of the items shown on our web site, doesn't mean that all the items shown in the picture are included in the price, since items may be shown on the web site with all accessories which are available as option and should be purchased separately. Please read the description carefully to check the contents of the item.