Shipping & returns
Returns and exchanges
What can be returned
Medical equipment and supplies may be returned within 30 days of delivery if:
- the product is unopened and in its original packaging
- the product is unused and in resalable condition
- it was not custom-ordered or special-ordered for you
- you have the original invoice or order confirmation
What can't be returned
For health and safety reasons, we can't accept:
- opened sterile products or individually sealed items
- custom or special-ordered equipment
- clearance or final-sale items
- products marked “non-returnable” at the time of purchase
How to start a return
- Contact us within 30 days at support@queenssurgical.net or (718) 849-2030.
- Give your order number and the reason for the return.
- We'll send a return authorization (RA) number.
- Ship the product back with the RA number clearly marked.
Refunds
- Refunds are processed within 5–10 business days of receiving the returned item, to the original payment method.
- Original shipping charges are not refunded unless the return is due to our error.
- Return shipping is your responsibility unless the product was defective or sent in error.
Damaged or defective products
Contact us as soon as it arrives, with photos of the damage if you can. We'll arrange a replacement or a full refund, including shipping. The manufacturer's warranty may cover equipment defects found after 30 days.