Store policy
Effective date: December 2025. The terms that keep buying from us smooth for everyone.
Since 1996, we've been committed to providing healthcare facilities across the Americas with quality medical equipment and exceptional service. This Store Policy outlines our terms to ensure a smooth purchasing experience for all our customers.
Account types and pricing
Retail customers
Individual practitioners and small practices can shop our full catalog at retail pricing. No account setup is required for one-time purchases.
Business accounts
Healthcare facilities and institutions qualify for business pricing with an approved account. Benefits include:
- Volume-based discounting
- Net payment terms (subject to credit approval)
- A dedicated account representative
- Streamlined reordering
Wholesale accounts
Distributors and large-volume buyers receive wholesale pricing. Contact our team at support@queenssurgical.net or (718) 849-2030 to discuss a wholesale partnership.
Ordering and payment
How to order
- Online: browse our catalog and order through this website
- Phone: call (718) 849-2030, Mon–Fri 9am–5pm
- Email: send purchase orders to support@queenssurgical.net
Accepted payment methods
Online checkout takes cards. Wire transfer, company check and net terms are for business accounts ordering by quote or purchase order.
- Credit and debit cards (Visa, Mastercard, American Express, Discover)
- Wire transfer
- Company check (approved business accounts only)
- Net terms (qualified business and wholesale accounts, subject to credit approval)
Order confirmation
You'll receive an email confirmation with your order details, and tracking information once your order ships.
Pricing and product availability
- Retail prices are listed on our website
- Business and wholesale pricing is provided on account approval
- Prices may change with manufacturer pricing updates
- Large-volume orders may qualify for additional discounts
With relationships spanning 100+ manufacturers and distributors, we keep extensive inventory. However:
- Some specialized equipment may require a special order
- Lead times vary by product and manufacturer
- We'll tell you promptly about any delays or backorders
- Out-of-stock items can often be sourced through our supplier network
Product information
We strive for accuracy in all product descriptions, specifications and images. If you receive a product that doesn't match our listing, contact us immediately.
Shipping and delivery
See shipping for rates and delivery times. Large equipment may need freight shipping with longer timelines; actual delivery times depend on the destination and product availability.
Returns and exchanges
See returns for the full terms: unopened, unused items in their original packaging can be returned within 30 days of delivery.
Product warranties
Most medical equipment comes with a manufacturer warranty, from 90 days to several years; terms vary by product and manufacturer.
- Contact us for help with a warranty claim
- We'll coordinate with the manufacturer on your behalf
- Keep all original packaging and documents for warranty claims
Privacy and data security
We collect only the information needed to process orders and serve you: contact and billing details, shipping addresses and purchase history. We never sell or share your information with third parties for marketing; payments are processed through secure, encrypted channels; business account information is kept confidential. See our privacy policy.
Terms and conditions
All orders are subject to acceptance and availability. See our terms for order acceptance, limitation of liability and regulatory compliance.
Questions?
If you have questions about this policy, contact our customer service team: support@queenssurgical.net, (718) 849-2030 (Mon–Fri 9am–5pm), 106-15 Sutphin Blvd, Jamaica, NY 11435.